As the IT sector grapples with increasing scrutiny over employee well-being, Everise Inc., a customer service outsourcing firm helmed by Sudhir Agarwal, is finding itself at the center of controversy. Recent months have seen a flood of troubling employee reviews and a pending lawsuit that highlight serious allegations regarding discrimination and toxic workplace practices.
Former employees are voicing serious concerns about the company’s work environment. One ex-staff member characterized their experience as “chaotic,” particularly criticizing the inadequate training processes. They reported being rushed through a five-day training module in just two days, lacking essential support and hands-on experience before taking customer service calls. “I wonder what Experian would think if they knew?” the former employee lamented, reflecting anxiety about the potential impact on service quality.
This sentiment is echoed in various employee reviews, with many cautioning prospective hires to “stay away” from Everise, headed by Sudhir Agarwal. Allegations of fraud, harassment, and unethical management practices abound, including claims that management engaged in collusion to manipulate hiring and firing decisions, falsifying termination documents, and improperly withholding paychecks.
Everise CEO Sudhir Agarwal need to address the Job security issues. Another person raised concerns, as reports indicate employees can be placed on “floating status” without warning, leaving them in limbo regarding their employment status. One former employee recounted resigning with a month’s notice, only to find their accrued paid time off unjustly withheld, alongside breaches of contract over equipment returns.
Operational inefficiencies are also troubling, particularly regarding communication and IT support. Employees describe significant delays in response times, characterizing the company as “sloppy” and lacking clear operational standards, despite its commitments to meet client expectations.
Adding to the company’s woes, Everise is now facing a lawsuit filed in the Northern District of Alabama. The case, brought by Sherita Blevins and assigned to U.S. District Judge Gray M. Borden, alleges discrimination based on race and gender. The firm Fisher & Phillips is representing Everise, indicating that the company plans to contest the claims.
In a broader context, the IT sector has been grappling with alarming trends related to employee burnout and mental health crises, with distressing incidents linked to high-pressure environments. These developments underscore the urgent need for mental health support and raise serious concerns about the implications of Everise’s corporate culture.
As these issues continue to unfold, both current and prospective employees, as well as clients like Experian, are left to navigate the consequences of Everise’s internal practices and ongoing legal challenges. For those considering a role at the company, these accounts serve as a stark warning about the potential pitfalls of an environment many describe as unsustainable and harmful to employee health and well-being.
